How much do you rely on your smartphone for everyday tasks? It’s impossible to deny how dependent and addicted today’s society is on their cell phones. From communication, to photography, to mapping directions and even shopping, we live in a world that relies on mobile devices. In a study recently conducted by Think With Google, it was discovered that 82% of shoppers say they consult their phones on purchases they’re about to make in a store. This is creating smarter buying options by allowing the customer to do research on a product they are interested in order to find the best deal possible. Even by just looking up an item, your smartphone has the capability to remember your search and correlate that search into the paid advertisements that you see on many sites following your search.
Think back to the last time you were searching for a car to purchase. Whether it was new or used, did you research the car’s ratings, reviews, and prices ahead of time? According to AutoRemarketing,
71% of customers who visit a dealership with a particular car in mind end up purchasing that car.
Meaning that customers are doing their research ahead of time and it is the dealer’s responsibility to live up to those expectations to make the sale. The customer enters the dealership ready to buy, not shop and has already researched options, features and pricing comparisons. The car itself is not only important, but also the experience brought to the customer.
Reliance upon technology is not going anywhere. We rely on it to function and even if we don’t like to admit it, our smartphones are smarter than us. Consumers use their mobile devices to help them make purchasing decisions, so dealers should embrace mobile technologies that could help them make a sale. There are new technologies emerging in the market to assist dealers in staying one step ahead of buyers that are compatible with smartphones and tablets alike to always keep vital information at hand. Nextgear Capital has introduced a mobile application brought to you by Black Book that allows a dealer the opportunity to calculate profit on a used automobile using the VIN number before purchase to ensure that it is a smart buy for their customers. By using this application, dealers can create a greater opportunity for customers to find the right match in their car buying search. But with 71% of customers doing their research ahead of time, dealers need a means to bringing these options to customers in the comfort of their own homes.
MyDealerOnline has built that bridge between used car dealerships and online inventory available to customers. Dealers have the opportunity to post car listings that are available on and off their lots, creating numerous options for customers to choose from. With these mobile and technological tools, you can increase your revenue possibilities and enhance customer satisfaction with a click of a button.
News is going viral that within the next month General Motors will release an online platform to market and sell their used-car inventory. You may not think this is the first of it’s kind, but they have further released news about the additional features that will be offered to customers. AutoRemarketing states that some of those features include bumper-to-bumper warranties, flexible exchange programs, and bonus features added to the car itself such as an OnStar Guidance Plan, roadside assistance and satellite radio packages. General Motors also issued car history reports readily available to customers and a vast amount of information varying from numerous pictures of the car to how quickly the car can be available for delivery. This program has acquired highly acclaimed reviews by associates at Kelley Blue Book and is gaining interest by the day.
In addition, General Motors is releasing a car-sharing service to different demographics throughout the nation. This will enable a customer to acquire personal mobility at their convenience on their smart phone, just like Uber or Lyft, but without the additional service of a driver. The service will not be recognized as General Motors. Rather, it will be defined under a new identity brand named Maven. As mentioned by AutoRemarketing, this is a new start up in the industry and there are countless competing ideas and services being brought to the public each and every day. With this being said, take into consideration how millennials are approaching the automotive industry as it comes time for them to get behind the wheel.
It is becoming more prevalent that there are major differences among baby boomers and millennials on their views about common life occurrences. Take Harley Davidson, for example. Harley Davidson Motorcycles are struggling to remarket to millennials because their current target, which is baby boomers, has defined their brand as a desired, edgy lifestyle. This fad did not catch on as easily as it once did and is drastically declining revenue. Another lifestyle difference between baby boomers and millennials is the first car buying experience. Millennials are not seeing this occurrence of buying your first car as something to symbolize their freedom or holding enough importance to strike-up a conversation about. Rather, this experience is becoming passing small talk as told by AutoRemarketing.With this being said, millennials will steer more towards General Motors’ upcoming programs because they coincide with millennials’ needs of postponing the initial “first car experience” with car-sharing and dimming the excitement with used-car buying online. With millennials being targeted by mass media now more than ever before, should more companies start looking with the same social approach as General Motors? Have you ever considered the online aspect of your company? MyDealerOnline may have you covered.