When considering characteristics of car salesmen, what do you think of? Would it depend on how quickly you want to take home a car, the type of mood you are in, or simply past experiences? Car Salesmen are aggressive but successful, and also aggravating but consistent. It is because of these characteristics that car sales have been steadily selling in the past years of this industry. Edmunds.com decides to take a look at the profession from the salesman’s perspective rather than the customers.
There are two sides to every story. An enthusiastic author was assigned to go undercover as a car salesman to gain a better understanding for how the public reacts while looking for a new car. “Everyone knows that the car salesman or woman is the enemy. He or she is the person we have to do battle with if we want a new car,” he expressed. Much like other aspects in our lives, a majority of customers appreciate conducting research themselves followed by locking in the best possible deal. This brings about a sense of pride in their new purchase. Thanks to ever changing technology, this method is even made possible to the customer from the comfort of their own home.
As the author recalls, customers often generated a frightened or angry response to his initial greeting or sales pitch. Those who were frightened had fear of being pressured into buying a car that they are not ready for or is not right for them. Those who delivered an angry response found their hostility from various places, such as not wanting to be bothered. Regardless of their reaction, the fact of the matter is that more and more customers are gearing towards online research over traditional salesmen.
Which method do you believe customers would prefer? Give your customers the option of both by adding MyDealerOnline to your dealership by providing online inventory on and off your lot. By doing this, you are able to sell vehicles before you buy. By bringing option to your lot, you may discover customers aren’t the only ones converting to the technology age.